Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx | Urgent fishing trips and time-sensitive needs |
| Free Shipping | FREE (orders over $50) | 15-25 business days after dispatch | EMS | Budget-conscious anglers planning ahead |
Returns & Exchanges Policy
At Rio Shop, we understand that having the right gear is as crucial as having the right technique. Just as we’re committed to providing premium fly fishing equipment, we’re equally dedicated to ensuring your complete satisfaction with every purchase.
Our Return & Exchange Promise
We want you to feel as confident in your gear as you are in your casting. If your purchase doesn’t meet your expectations, we’re here to help make it right.
Return & Exchange Timeframe
You may return or exchange items within 15 days of receiving your order.
Return Process
Follow these simple steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] with your return/exchange request
- Receive Authorization: We’ll provide you with a Return Authorization Number and instructions
- Package Your Items: Include the original packaging and all accessories
- Ship to Us: Send your return to our address (provided with your authorization)
- Processing: We’ll process your return within 3-5 business days of receipt
Exchange Process
For exchanges, follow the same process as returns, and clearly indicate the item you’d like to exchange for in your email.
Non-Returnable Items
To ensure the safety and quality of our specialized fly fishing products, the following items cannot be returned or exchanged:
- Fly Tying Materials & Kits: Due to hygiene and customization concerns
- Flys: Hand-tied and prepared for specific fishing conditions
- Fly Line: Once removed from packaging and used
- Tools: Personal use items that cannot be resold
These restrictions help us maintain the high quality standards our fellow anglers expect from Rio Shop.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original packaging with all tags attached
- Unused and in the same condition as received
- Accompanied by the original receipt or order confirmation
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Refund Information
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Timeline:
- Credit Card/PayPal: 5-10 business days after processing
- Bank Transfers: 7-14 business days after processing
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Rio Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific item]
Contact Information: [Your phone number for shipping updates]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Need Help?
Our team of fishing enthusiasts is here to assist you:
Email: [email protected]
Address: Rio Shop, 6505 South Lagoon Dr, Panama City Beach, US 32408
Response Time: We typically respond within 1-2 business days
Note: This policy applies to all international orders, excluding shipments to certain Asian countries and remote regions as specified in our shipping policy.
Happy fishing,
The Rio Shop Team